OUR PRIVACY POLICY

This Privacy Policy explains how we collect, use, protect, and share your personal information when you visit our website, make a reservation, or use our services. By accessing or using our website, you agree to the terms of this Privacy Policy.

1. Information We Collect

We may collect and process the following information:

Personal Information

• Full name, email address, phone number, and home address

• Payment details (credit/debit card or bank information) for reservations or purchases

• Identification information required at check-in (as required by law)

Reservation & Stay Details

• Check-in/check-out dates

• Room type and preferences

• Special requests and service records

Technical & Usage Data

• IP address, browser type, and device information

• Website usage data collected through cookies and analytics tools

Communication Data

• Messages, feedback, or inquiries you send through our contact forms, chat, or email

2. How We Use Your Information

We use the information we collect to:

• Process bookings, payments, and customer requests

• Communicate booking confirmations, updates, or support responses

• Improve our website, services, and guest experience

• Send promotional offers or updates (only if you opt-in)

• Maintain the security and integrity of our property and systems

• Comply with legal and regulatory obligations

3. How We Share Your Information

We do not sell or rent your personal information. We may share limited data only when necessary to:

• Process transactions with trusted third-party service providers (such as payment processors or booking systems)

• Comply with legal requirements, court orders, or law enforcement requests

• Protect our rights, guests, and property

All third-party providers we work with are required to maintain strict confidentiality and data protection standards.

4. Data Protection and Security

We implement appropriate technical and organizational measures to secure your personal data against unauthorized access, alteration, disclosure, or destruction. This includes:

• Encrypted transactions (SSL/TLS)

• Secure data storage systems

• Restricted access to authorized staff only

While we strive to protect your information, please note that no system is 100% secure.

5. Cookies and Tracking Technologies

Our website may use cookies to:

• Enhance your browsing experience

• Remember your preferences and login details

• Collect anonymous analytics data to improve performance

You can adjust your browser settings to refuse cookies. However, this may limit certain website functionalities.

6. Your Rights

You have the right to:

• Request access to the personal data we hold about you

• Request correction of inaccurate or incomplete data

• Request deletion of your data where applicable

• Withdraw consent for marketing communications at any time

To exercise these rights, please contact us using the details below.

7. Third-Party Links

Our website may contain links to third-party websites or services. Please note that we are not responsible for the privacy practices or content of those external sites.

8. Retention of Data

We retain your personal data only for as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, or resolve disputes.

9. Updates to This Policy

We may update this Privacy Policy from time to time to reflect operational, legal, or regulatory changes. Updated versions will be posted on this page with a revised effective date.

10. Contact Us

If you have questions or concerns about this Privacy Policy or our data practices, please contact us at:

La REGIA Hotel
📍 52/54 Alimosho Road, Iyana Ipaja, Lagos.
📞 +2349136253839
📧 info@laregiaairporthotel.com